What We Offer
TEA Networks is a leading global provider of mission-critical residential Wi-Fi management solution. Founded in 2018, we offer TEApot (TEA Predictive Optimization Technology) to empower ISPs to exceed customer Wi-Fi expectations.
TEApot helps manage the critical in-home Wi-Fi infrastructure needed for next-generation connected products with the most innovative High-Definition Predictive Optimization Technology that predicts failures and solves problems before they happen.
Why Choose TEApot
Improve Subscribers
Satisfaction
TEApot automates optimization of in-home Wi-Fi networks and proactively addressing issues before problem rise.
Enable Higher-Value
Services
TEApot analyzes bandwidth consumptions stabilizing networks and identifying upsell candidate opportunities.
Reduce Wi-Fi Complaints &
Technician Dispatches
Our automated and proactive platform can prevent failures, results will be reduction in complaints calls and able to identify true root causes when dispatch is needed.
Increase Efficiencies &
Profitabilities
Improve network performance and enhancing operators efficiency and effectiveness.
TEApot Benefits
01
Drastically Reduces Support Costs & Churn
02
Customer Behavior Analytics
03
Target Right Customers for Upsell
04
Track KPIs
and Trends
With predictive optimization maintenance, support starts before your subscriber calls
Gain crucial knowledge for developing new value-added services and effectively guiding subscribers towards desire service
Identify subscribers with poor Wi-Fi coverage, broadband speed, and client data consumption profiles who should upgrade subscriptions or hardware
Track Wi-Fi KPIs across customers portfolios for valuable knowledge to allow support optimizations
- 31%
Call Volume
- 40%
Call Handling Time
- 35%
OPEX
+ 72%
1st Call Resolution
- 27%
Churn Rate
+ 2.6€
ARPU
Data provided by TEA Networks' SI partner in Europe
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